We are pleased today to announce that we have re-designed and re-launched our popular Deskphone Customer Help Center!
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Reminder – BT ISDN Switch Off 2025
As 2016 comes to a close we wanted to offer a gentle reminder to any customers still considering or currently using traditional ISDN PBX phone systems that BT confirmed that the ISDN network will be switched off by 2025 forcing customers of the UK’s roughly 3.2 million ISDN lines to migrate to IP services.
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DeskPhone Website 4.0
Today we are proud to announce the launch of the new 2015 Deskphone website. As this was the fourth iteration of our customer facing site we wanted to get across the simplicity of our business phone service and make sure that the content was accessible on mobile devices (*cough* Google *cough*). Again, our design and digital marketing agency Drawn in Digital have done a super job of getting across our unique approach to business phones and the way we help our clients improve every aspect of their office communications. We really couldn’t ask for more, they are a real pleasure to work with.
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Live Chat – Talking to us just got a whole lot easier
We love talking to our customers & listening to their feedback has driven us to create the DeskPhone you know today. Although we offer a number of channels for our customers and potential customers to contact us such as; Email, Twitter, Facebook, Google+, Linked in Company page & of course by telephone on 0203 434 2068, naturally we wanted to continue to take our service a step further. We are pleased to announce that we now offer real time live chat for our customer support and sales services directly on all our web platforms (DeskPhone.com, support.desk-phone.com & customer.desk-phone.com).
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Control Centre 2.0 Launch
Here at DeskPhone we like nothing more than making complicated things simple. But giving our customers access to enterprise level office phone systems that are simple enough for anyone to use is no easy task. Ironically and perhaps frustratingly, when it comes to technology, the simpler something appears, the more hard work and effort usually has gone into making it that way. From subtle nuances in user interface through to fully automated processes, these seemingly simple operations take hundreds of man (and women) hours of development and testing before we release them.
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DeskPhone to launch ebay store
Today we are pleased to preview the upcoming DeskPhone eBay store. We found that lots of people are searching and buying hardware from Ebay and underestimating the time and costs associated with setting up an office phone system. With our new store our aim is to provide a marketplace for people to buy both new and used quality VoIP hardware that is pre-configured with a DeskPhone account allowing for the simple plug and play installation that we are known throughout the industry for.
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Apple send out invites for Sep 10th iPhone media event
Apple has just released details and invites to it’s long expected September 10th Media event where they are expected to release their new iPhone 5s and lower cost iPhone 5C. Rumours of the new phones have been circulating around the web for some time, with a number of leaked photos all but confirming what to expect.
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Microsoft purchases Nokia’s device and service devision
Yesterday (2nd September 2013) Microsoft and Nokia announced a long expected acquisition of Nokia’s Devices and Services Unit with some access to Nokia’s mapping service and patents thrown in for good measure. The total acquisition price stands at some EUR 5.44 billion making it a sizeable investment from the software giant. Ultimately this move will allow Microsoft to unite its Windows 8 Phone software with it’s main hardware partner Nokia with an aim of offering a more complete end-to-end user experience similar to big industry player Apple inc.
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VoIP office phones – Infographic
Check out the our first VoIP office phone info-graphic. If your looking for the benefits of switching to VoIP office phones check out this great info graphic produced by the experts at DeskPhone. View the cost savings that can be achieved when switching to a VoIP phone system.
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Benefits of VoIP office phones article 5 – Auto attendants
In the 5th article in the ‘Benefits of VoIP for small business office phones’ series we’ll aim to look at auto attendants and how they can help you manage a busy incoming landline.
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Benefits of VoIP – Maintaining professional service
In this article in the Benefits of VoIP series we will see how by installing a business IP phone system you can increase your service levels, giving your company a highly professional image and why this is so important.
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Ofcom Plans to simplify UK phone numbers
Today the BBC have reported that Ofcom, the UK’s telecoms regulatory body are putting in place a number of plans to simplify the system of ‘non geographic’ UK phone numbers which start 03, 08 & 09. The advance of telecommunications in the UK has seen a whole host of complicated premium rate number and charging structures outside of the regular area codes that were first used in the UK. Ofcoms own guide on these numbers runs in at around 3 pages so it has been clear for some time that this would need to a reform at some point.
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Desk-Phone VoIP mobile App Sneak Peek
Good morning and happy Friday to all our Desk-Phone readers! We hope that you are enjoying the resources that we are putting on our blog and are finding them beneficial when considering improvements to your own office phone systems.
Today, mainly because it’s Friday and after a long week in the office we wanted to take a quick break from our ‘Benefits of VoIP office phones for small business’ series to show you something very special. An exclusive sneak preview of our very own Desk-Phone mobile application currently under development!
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Office Phone Systems – The Scalability of VoIP (Part 3)
In our experience in providing super office phone systems for some amazing small businesses, we noticed that one of our their favourite benefits of of using VoIP was the flexibility and scalability hosted VoIP offers. When you think about old school office phones, scalability was alway a bit of an uphill struggle. With additional infrastructure and hardware costing a fortune and slowing your growth it wasn’t surprising to have to shell out hundreds of pounds even for a couple of new extensions. Then there is the problem of temporary project staff, customers we spoke too couldn’t even justify getting a new extension even for mid term staff so they just had to do without. Luckily this is all changing with hosted VoIP systems in place of traditional PBX for your office phones.
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Benefits of VoIP office phones part 2 – Reducing costs
It would be hard for us to do a summary of the main benefits of VoIP office phones for small businesses without mentioning the extraordinary cost savings that can be achieved with a well managed VoIP phone system. At Desk-Phone our average customer savings is an impressive 73% for those who have traditional phones and with UK startups and small businesses having to stay lean in these hard times these cost savings on your office phones can be put into other areas of your business such as your Digital Marketing. So how do we achieve these cost savings for our customers?
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Benefits of VoIP office phones for small business
Office phones for small business, the benefits of VoIP | Desk-Phone Small business resources – series 1
One the fundamental reasons why we started Desk-Phone was to give small businesses access to sophisticated, professional communication tools that have in the past only been available for the largest companies. These fully featured office phone systems have previously been out of the reach of the UK’s small businesses and startups mainly due to the high cost of purchasing and maintaining them, however with the recent advancement in communications technology, particularly a surge in VoIP, fully featured office phone systems are now available to all businesses of all sizes for much lower prices than you might imagine. This might sound too good to be true, but what are the benefits of VoIP office phones for small business and why they still so important for small businesses today? Read More
Not just voicemail
What is Voicemail?
Voicemail is a service usually provided by phone companies that allows contacts that are unable to reach you for whatever reason to leave a spoken memo for you to listen to at a later date. This information usually left by the caller usually contains a brief summary of the intent of the call along with details of how and when to get back in touch. Voice Mail has been included in telephone packages since 1986 where it was seen as great advancement in communications at the time. Read More
What is VoIP?
VoIP is an acronym for Voice Over Internet Protocol which entails routing phone calls over the internet via a standard broadband internet connection.
Although VoIP systems were relatively slow to be adopted in the business world, due to the massive increase in Broadband speeds over the past 5 years many businesses, particularly smaller enterprises have started to make the switch to a dedicated VoIP solution. When you add this to the advance in voice compression and range of advanced features available in the latest IP phones VoIP phone systems now offer a number of advantages over traditional PBX systems with very few of the drawbacks.
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