Customer Services Administrator

Location – Castletown, Isle of Man
Salary – From £17,000 to £20,000
Type of Contract – Permanent
Hours – Full time business hours based on a 35 hour working week
Closing date for applications – 31st July 2018

Overview

We are currently seeking an enthusiastic Customer Services Administrator to be based in our new Isle of Man office. For this role, you must have a good telephone manner and a hard working attitude. Previous customer service experience is preferable as this role involves a high level of customer liaison both by telephone and by email. The applicant should be able to work independently and as part of a small team.

Key Responsibilities

  • Providing support to the customers via both telephone and email
  • Setting up and administering customer accounts
  • Responding to customer inquiries
  • Processing customer orders to a high standard in a timely manner
  • Coordinating with the technical team to resolve customers issues

Key Behavioural Skills

  • Customer focused with a can do attitude
  • Good attention to detail
  • Good written & verbal skills
  • Have the ability to work on your own and as part of our small team
  • Be able to effectively manage your workload
  • Ability to work to deadlines
  • Ability to grasp new concepts and apply new skills quickly

Qualifications Required

4 GCSEs Grade C & above to include English & Maths

Experience Required

Essential

  • Good communication skills
  • The ability to work well individually and as part of a team

Desirable

  • Previous customer service experience
  • Knowledge of Apple Mac systems



For more information or to apply for this vacancy please send your CV to recruitment@desk-phone.com

About Deskphone

Deskphone is a business telecommunications service provider with offices in London, UK and Castletown, Isle of Man. We provide cloud hosted telephony solutions as well as the hugely popular Go Mobile business network. Go Mobile is the UK’s first and only network built specifically to cater for the needs of businesses and includes a wide range of features never before seen on a mobile network. We have a diverse range of customers across the UK and are changing the face of business communications. 



Role Location

Castletown, Isle of Man

Deskphone Isle of Man