What is Voicemail?
Voicemail is a service usually provided by phone companies that allows contacts that are unable to reach you for whatever reason to leave a spoken memo for you to listen to at a later date. This information usually left by the caller usually contains a brief summary of the intent of the call along with details of how and when to get back in touch. Voice Mail has been included in telephone packages since 1986
where it was seen as great advancement in communications at the time.
Is Voicemail still used today?
Certainly, voicemail is an integral part of any business phone system or office phone solution and will remain an important part of the future of office comms.
What advancement has there been in Voicemail since its inception?
Although the primary applications for voicemail is still widely used today there have been a number of advancements in voicemail and also alternatives to this widely used service. Firstly, lets talk about the advancements in what could still be considered similar to traditional voicemail solutions. Recently with the advance in VoIP or Voice Over Internet Protocol Read our article about what is VoIP
integration with powerful new computer systems have allowed all new types of voicemail to proliferate through the various systems that are available. The main types of advanced voicemail solutions are;
– Visual voicemail allows users to see who called before listening to the email which has become popular since being incorporated in mobile operating systems such as Apples IOS and Android. The main reason for its popularity is that you can listen, reply or delete messages without having to listen to auto attendants and previous messages. If you want to find out more about Desk-Phones visual voicemail system please contact us by clicking here
Voicemail to Email
– Another service, combining two popular systems that has been created to make todays business men and women’s lives easier is voicemail to email. This is whereby the sound file that is recorded as part of the voicemail is sent to the users primary email account allowing them to play it back at will. The emails also contain details about the time and caller and generally is seen as a vast improvement on traditional voicemail services. If you want to find out more about Desk-Phones voicemail to email service please contact us.
– The latest advance in the new generation of voicemail, transcribed voicemail uses sophisticated voice recognition software to turn the sound file left as a voicemail into text that can be emailed or texted to the recipient. This completely negates the need to listen to voicemail and is the perfect solution when in a busy location or a board meeting. Desk-Phone offer a range of voicemail transcription services either emailing or texting them to the recipient automatically. Please contact us to find out more.
As we can see there has been a number of improvements on traditional voicemail but what of the alternatives. Most customers wouldn’t be too happy to get a voicemail on a direct line, especially during office hours so what do you do if you are a small business or sole trader and are either away from the phone or already on a call? The solution to this problem that we recommend to our clients is auto attendants and virtual PA’s. Desk-Phone offer integration with powerful auto attendants that are trained to answer your phones as if they were part of your business. They can either try to reach you to transfer the call or can take a message and send you an email to notify you of the call. This solution gives the perfect big office feeling even for the smallest businesses. If you want to find out more about these solutions please contact us.
The Future of Voicemail
In todays modern office there are a number of perfectly viable solutions available as far as voicemail but what of the future? We believe that with advancements in mobile working and increased demands for customer service voice mail will continue to be an important part of any office phone system were just not sure that it will still be a voicemail and not more of a mail..mail or video…mail.
If you want any more information about Desk-Phones advanced voicemail solutions please contact us
or call us on 02034342068.