SUB PROCESSORS

A sub-processor is a third party data processor engaged by Desk Comms Limited, including entities from within the group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement.

Sub-Processors

Desk Comms Limited uses the following sub-processors to provide infrastructure and services to assist it in providing it’s Services.

EntityPurpose
Google Inc Google provides email services used by the Processor to facilitate support and other communication with customers
Capsule CRM IncCapsule is the Primary CRM software the Processor uses to store customer contact information and a history of interactions to improve customer support. 
Base CRMBase is a CRM software the Processor uses to store and provide quotations for prospective customers when an enquiry is made
XeroXero is the Accounting platform used by the Processor to generate customer invoices
Zendesk Inc Zendesk provide Help Desk software the Processor uses to respond to customer support queries and provide our live chat service
Mail Chimp IncMailchimp/Mandrill is an email sending service the processor relies on for sending service emails
Recurly IncRecurly is used by the Processor to facilitate customer subscriptions
Authorize.netAuthorize.net is a PCI Level 1 compliant payment services provider the Processor uses to store customer credit card information
Global Payments IncGlobal Payments is a PCI Level 1 compliant payment merchant the Processor uses to facilitate credit and debit card payments.
GoCardlessGoCardless is a PCI Level 1 compliant direct debit provider the Processor uses to facilitate direct debit mandates
VodafoneVodafone provide the Processor with access to their telecommunications network to route customers calls, SMS and data as part of our core service
O2O2 provide the Processor with access to their telecommunications network to route customers calls, SMS and data as part of our core service
EEEE / BT PLC provide the Processor with access to their telecommunications network to route customers calls, SMS and data as part of our core service
Three UKThree provide the Processor with access to their telecommunications network to route customers calls, SMS and data as part of our core service

If you require any additional information about any of our sub-processors please email support@desk-phone.com