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Benefits of VoIP office phones for small business

Office phones for small business, the benefits of VoIP | Desk-Phone Small business resources – series 1

One the fundamental reasons why we started Desk-Phone was to give small businesses access to sophisticated, professional communication tools that have in the past only been available for the largest companies. These fully featured office phone systems have previously been out of the reach of the UK’s small businesses and startups mainly due to the high cost of purchasing and maintaining them, however with the recent advancement in communications technology, particularly a surge in VoIP, fully featured office phone systems are now available to all businesses of all sizes for much lower prices than you might imagine. This might sound too good to be true, but what are the benefits of VoIP office phones for small business and why they still so important for small businesses today?

Why are office phones still so important for small businesses?

In reality, it all boils down to customer service and what is expected of even the smallest of companies nowadays. With the increase in distance selling over the internet and the tendency for customers to share their frustrations over social media channels, you can argue that it has never been more important to have office phones for users to communicate directly with your staff. It should make sense that if a customer is talking to your staff over the phone at least the have the opportunity to rectify the issue before they take to their favourite social media outlet, potentially damaging your companies reputation beyond repair. In an age where everyone is connected, poor communication is a sure fire way to limit your small businesses success. Not only does having a phone system for your small business combat this problem, but any businesses that are able to offer effective customer services through direct comms such as a well managed landline phone number are able to provide their customers with far better levels of service. In doing so they will increase customer trust, which will lead to more sales and more referrals. Clearly there are benefits of having advanced and dedicated office phones for your small business but what are the main benefits of VoIP for small business?

Introduction to; Benefits of VoIP office phones for small business

In this series of articles from Desk-Phone we will be exploring the individual benefits of VoIP office phones for small businesses and how they can help you manage your business communications and cost effectively. This series will cover benefits such as;
  • VoIP Cost
  • Scalability
  • Professional Image
  • Auto Attendants
  • Transferring calls
  • Hold Music
  • Call forwarding
  • Free Inter office calls
  • Shared Directories
  • Conferencing and Collaboration
If you want to find out more about any of the topics covered in this series or would like to suggest another topic for us to discuss please contact us on 02034342068 or email us on

Helpful links for small businesses;

Startups – The number-one online startup resource Small Business UK – Advice and Support for small businesses Small Business Resource Center Small Business Resources – Intuit

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